FAQ

Yes, however, the engineering that has been done is based on a concrete footing. If you wish to put the gazebo on a deck or lawn, you must have the foundation certified by an engineer.

The engineering is based on standard concrete foundations. Any variation from the standard foundation will require re-engineered certification.

Roughly 95 degree

Each installation will vary based on many factors including, location, foundations, workers availability and experience etc. As a guide, a gazebo can take 3-6 hours with 3-4 people.

6063-T5

Unfortunately, we cannot provide customized sizes.

We recommend that you discuss this option with your builder/engineer.

Unfortunately, Leisure Garden is unable to offer an installation service.

Yes, we will replenish the goods according to the sales situation. If you are interested in buying, you can pay a 30% deposit in advance. After the replenishment, we will give you priority.

Yes, but you have to consider the size of the transport vehicle to ensure that it can carry goods up to 3-4 meters long. The packaging size and weight of each gazebo are detailed on the product pages. Our warehouse address is 10-16 Titanium Ct, Crestmead, QLD 4132.

Our regular delivery time is every Thursday. If you really need another delivery time, please negotiate with us in advance, and there may be related costs.

Please refer to the manual first, and then you can watch the installation video on the website. Our products are carefully designed and easy to install. In most cases, the DIY installation can be successful. If you have any difficulties, please send an Email to our after-sales service department service@leisuregarden.com.au. It is best to attach relevant photos or videos to explain the details of the problem so that we can analyze and solve it.

For delivery issues, please email to service@leisuregarden.com,au. You can also call our warehouse 07 3267 6662.

We very much welcome users to provide their true feelings in the process of use, as the basis for our continuous improvement of products. To this end, we encourage users to write down their true feelings and provide relevant photos and videos. For real and valuable feedback, after we confirm it, you can get a cash reward of up to AUD 50.

Sorry, our doors and windows are only for wholesale, not for retail.

Sorry, we only sell doors and windows and do not provide installation services.

Our door and window factory is located in Shanghai, China. It is a professional factory specializing in the production of high-end doors and windows, with more than 10 years of industry experience. One of its main markets is Australia, with many years of experience in Australian high-end customer service, and its products sell well in the Australian market. For detailed cases, please refer to our website.

Our warehouse has physical samples of doors and windows on display. But the visit needs to make an appointment in advance, after confirmation, there will be a special person to receive it. For reservations, please email our sales department sales@leisuregarden.com.au.